Privacy Notice

Last updated: 5/8/2026

1. Who we are

Respite Haven ("we", "us") provides the Respite Haven service. We act as the data controller for personal data processed in connection with your use of the Service.

2. Data we collect

• Account data: name, email address, login credentials, role.
• Profile and content: client records, shift logs, progress notes, mileage entries you create.
• Support data: messages and attachments you send us.
• Usage and device data: log files, IP address, device/browser identifiers, pages viewed, timestamps.

Payment data (card details, billing address, tax data) is collected and processed directly by our payment provider Paddle — we do not see or store full card numbers.

3. How we use your data and legal basis

• Account creation and providing the Service — performance of contract.
• Customer support — performance of contract / legitimate interests.
• Security, fraud prevention, abuse detection — legitimate interests / legal obligation.
• Product improvement and analytics — legitimate interests.
• Service-related communications — performance of contract.
• Marketing communications — only with your consent, which you can withdraw at any time.

4. Who we share data with

• Service providers / subprocessors — hosting, database, email delivery, error monitoring, analytics tooling.
• Paddle, our Merchant of Record, for sale of the Service, subscription management, payments, tax compliance, and invoicing.
• Professional advisers — legal, accounting where necessary.
• Authorities — where required by law or to protect our rights.

We do not sell your personal data.

5. International transfers

Your data may be processed in countries outside your own. Where transfers leave the UK/EEA we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

6. Retention

We keep personal data for as long as your account is active and for a reasonable period afterwards to comply with legal, accounting, or reporting obligations. After that, data is deleted or anonymised.

7. Your rights

Subject to local law, you have the right to access, rectify, erase, restrict, or port your personal data, and to object to processing or withdraw consent. UK/EEA users also have the right to lodge a complaint with their supervisory authority. We respond to verified requests within one month.

8. Security

We use appropriate technical and organisational measures including encryption in transit, access controls, and regular review of our security practices.

9. Cookies

We use strictly necessary cookies to keep you signed in and run the Service. We may use limited analytics cookies to understand product usage. You can control cookies via your browser settings.

10. Contact

For privacy questions or to exercise your rights, contact us through the in-app support channel.

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