Last updated: 5/8/2026
These Terms govern your use of the Respite Haven service ("Service"), provided by Respite Haven ("we", "us", "our"). By creating an account or using the Service you agree to be bound by these Terms.
Respite Haven is a software-as-a-service tool for caregivers and families to manage clients, chart shifts, write progress notes, and track mileage.
You must provide accurate information, keep your credentials confidential, and are responsible for activity under your account. If signing up on behalf of an organization you confirm you have authority to bind it.
You must not: (a) use the Service unlawfully or fraudulently; (b) infringe anyone's intellectual-property or privacy rights; (c) introduce malware, attempt to probe, scan, or breach security; (d) scrape, reverse-engineer, resell, or redistribute the Service; (e) circumvent technical limits or usage quotas.
We retain all rights, title, and interest in the Service, including its software, design, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service within your selected plan. You retain ownership of content you upload; you grant us a limited license to host and process it solely to provide the Service.
Subscriptions renew automatically until canceled. Fees, taxes, billing frequency, currency, refunds, and cancellations are handled by our reseller, Paddle. Payment-related terms are governed by the Paddle Checkout Buyer Terms.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
We may suspend or terminate your access for material breach of these Terms, non-payment, suspected fraud or security risk, or repeated/serious policy violations. On termination you may export your data within 30 days, after which it may be deleted.
The Service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
To the fullest extent permitted by law our aggregate liability is capped at the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, consequential, or special damages, including loss of profits, data, or goodwill. Nothing in these Terms limits liability for fraud, death, or personal injury where such limitation is prohibited by law.
You will indemnify us against third-party claims arising out of your content, your unlawful use of the Service, or your breach of these Terms.
We may update these Terms from time to time. Material changes will be communicated via the Service or email.
These Terms are governed by the laws of the seller's jurisdiction, and disputes will be resolved in the competent courts of that jurisdiction.
Questions? Contact us through the in-app support channel.